The key to finding the right cleaning staff and retaining them

Cleaning staff turnover is a problem for contract cleaning companies. In the industry the turnover is sometimes high so hiring and retaining good cleaners is crucial to a cleaning company’s operations. Training is a key component of retention, keeping lines of communication open and extending gratitude for a job well done is also important to workers.

Office cleaners often say they say they enjoy the company of their coworkers and the people who work in the buildings they clean, and they have support from their bosses, and those factors have translated to many years of satisfied employment.

Positively reinforcing those who do a good job is a routine part of management for ICS Cleaning, as employees in general perform better when they feel they’re appreciated, he says.

Everyone likes to be appreciated. So simply saying, ‘Great job,’ or even a simple thank you — goes a long way.

When cleaners have done a good job, especially on a special project, supervisors and bosses should reward them.

Training appreciated
Office and contract cleaners and supervisors agree that training is one of the most important factors affecting the cleaning industry. When initial training is done properly, it demonstrates to employees exactly how their jobs should be performed. When that training is followed up on to ensure retention of proper cleaning techniques, it reinforces the correct behaviors and allows for the correction of anything the employee is doing wrong.

The key to good training we belive is to demonstrate how the job should be done and follow that with specific expectations.

Our supervisors get out there and show our staff how it’s supposed to be done, the expectations of it and what it should be.

Good training keeps workers around, as it conveys that the company cares about their safety and that they’re doing a good job.

Training is important because it gives opportunities to the employee to feel comfortable in the workplace. The big challenge when dealing with employee training is to communicate to the new employee the importance of doing a good job.

Training should be an ongoing process for cleaning staff. That gives employees a comfort level with what they’re doing and the fact that they know what they’re doing.

A happy, satisfied cleaner leads to a satisfied customer, which then likely becomes a long-term customer.